Everything you may wish to know before you choose a piece. If your question is not here, write to the studio through our Contact page.
Making & ordering
Who makes REPIOR jewellery?
Every piece is designed and made by hand by Pilar Orenes, founder of REPIOR, in our UK studio. REPIOR has been making non-piercing body jewellery since 2012.
How long does my order take to make?
Each piece is made to order. Creation takes 2 to 5 working days, and your piece is dispatched as soon as it is finished.
Can I order a bespoke piece?
Yes. For a different size, colour or design, write to the studio through our Contact page. We will confirm what is possible, the price and the timing before we begin.
Delivery & discretion
Where do you deliver?
We deliver to the United Kingdom, Europe, the United States and the rest of the world. Every order is sent with full tracking, and delivery costs are calculated at checkout for your destination. Delivery is free worldwide on orders over £130.
How long does delivery take?
Delivery times begin once your piece leaves the studio. You will find the current estimate for each destination on our Processing & Delivery page.
Will I pay customs duties or import VAT?
No. International orders travel Delivered Duty Paid. Import VAT, duties and customs fees are settled by us before the parcel leaves the UK. There are no extra charges on delivery.
Is the packaging discreet?
Yes. Every order leaves the studio in plain, unbranded outer packaging. Nothing on the outside mentions REPIOR, intimacy or the nature of the piece. Customs declarations describe the contents as handmade jewellery.
Fit & sizing
How does non-piercing jewellery stay in place?
Each design holds in one of three ways: gentle tension from hand-formed wire, an adjustable loop or bead, or magnets. The product page of every piece explains how it is worn.
How do I choose the right size?
Every product page lists the dimensions of the piece and, where needed, a measuring guide. Measure with a soft tape and follow the guide for that piece. Many designs are adjustable. If you are unsure, contact the studio before you order and we will help.
How do I measure for a penile piece?
Measure the circumference at the base twice with a soft tape: once relaxed and once erect. Add the two figures and divide by two. That average is the size we need to make your piece.
Materials, safety & care
What materials do you use?
We work with copper wire in silver, gold and rose gold finishes, surgical stainless steel, anodised aluminium, glass pearls, crystals, waxed cord and leather. The exact materials of each piece are listed on its product page.
Is your jewellery safe for sensitive skin?
Our metals are chosen to be worn against the skin. Every body is different: if you know you react to a metal, check the materials list before you order. Remove any piece that causes redness, pain, numbness or tingling.
How long can I wear an intimate piece?
Begin with short periods, around 15 to 20 minutes, and build up as you learn how your body responds. Never sleep in intimate jewellery, and never wear it on broken or irritated skin.
Are magnetic pieces safe?
Magnetic pieces are for adults only. Keep them at least 15 cm from pacemakers and other medical implants, and remove them before an MRI, X-ray or CT scan. Keep them away from children and pets.
How do I care for my jewellery?
Clean each piece with a soft cloth and a little fragrance-free soap, then dry it thoroughly. Avoid perfume, lotions, chlorine and long contact with water. Store it dry, away from other jewellery. Copper may darken over time; this is natural and part of its character.
Returns & faults
Can I return a piece?
Non-intimate pieces from our standard collection, such as ear cuffs, nose cuffs and face chains, may be returned within 14 days of delivery, unworn and in their original packaging. For reasons of hygiene, intimate pieces cannot be returned or exchanged once they have been sent. Bespoke pieces made to your specification cannot be returned either. Please read our Returns & Exchanges page before you order.
What if my piece arrives damaged or faulty?
Contact the studio as soon as possible, ideally within 48 hours of delivery, with your order number and a photograph. We will repair or replace it. This does not affect your statutory rights.